A program of goodwill of the Finger Lakes, 422 S. Clinton Avenue, Rochester, NY 14620 Phone: Dial 2-1-1 ~ 

Phone: (585) 275-5151 ~ Toll-free: 1-(877) 356-9211 

Fax: (585) 760-8260 ~ E-mail: 211fi ngerlakes@abvi-goodwill.com 

Website: www.211fi ngerlakes.org ~ TTY: (585) 275-2700 Shye L. Louis - Manager 

Mission: 2-1-1/LIFE LINE’s mission is to strengthen our community by providing caring, nonjudgmental and comprehensive crisis intervention and information & referral services. 

Services: 2-1-1/LIFE LINE provides 24 hour, 7 day a week information and referral program and crisis hotline operated by Goodwill of the Finger Lakes. We serve primarily the Finger Lakes region of New York State, including Monroe, Livingston, Wayne, Ontario, Cayuga and Seneca Counties. We also provide several other services that are state-wide, national or international in scope. We maintain a 14 2016-2017 Directory Living in Cayuga County The Citizen. Auburn, NY database of information about health and human service organizations in order to provide up-to-date referrals to programs and services to help meet the needs of our callers and live chat visitors. 

Volunteer Opportunities: Accepts qualifi ed volunteers to assist with online crisis chat services. 

Hours: 24/7 by phone 8am-11pm, 7 days a week via Live Chat

Tobacco Free Network of Central New York

Information and referral on smoking cessation services. In-service training available for schools, businesses and government. 317 West 1st St., Oswego, NY 13126 (315) 343-2344


75 Genesee St., Auburn, NY 13021 

Phone: (315) 255-3447 ~ Fax: (315) 255-0836 

TTY: (315) 282-0762 E-mail: cbudlong@ariseinc.org ~ Website: www.ariseinc.org 

Catherine Budlong - Director of Cayuga and Seneca Counties 18 2016-2017 Directory Living in Cayuga County The Citizen. Auburn, NY 

Mission: Our mission is to work with people of all abilities to create a fair and just community in which everyone can fully participate. 

Services: Architectural Accessibility Consultation - On-site accessibility consultation related to living situations, community facilities and worksites. Technical assistance is provided to individuals and businesses to aid and encourage them to make buildings and facilities accessible. 

Peer and Rights Advocacy - Staff is available for one-to-one and group discussions to assist consumers in securing and enforcing their rights as they pertain to benefi ts, accessibility, education (including attending Committee on Special Education (CSE) meetings), employment, health, housing, and systems barriers. 

Community Education - Speakers and programs on disability related topics to churches, schools, parent groups, service providers and other organizations. Kids-On-The-Block educational presentations are conducted throughout the year. 

Information and Referral - Information is provided regarding accessibility, equipment and technology, state and Federal benefits, referral services and support groups. 

Employment - Support to individuals with disabilities in securing meaningful employment. Job search assistance, coaching, etc. 

Equipment Loan - Wheelchairs, portable ramps, walkers, crutches, canes, bath items and a wide variety of other equipment for short-term loans. All are available on a first-come, first-served basis. There is no charge for borrowing equipment for up to 3 months. Medicaid Service Coordination - Service Coordinator on staff to provide 

Medicaid Service Coordination (MSC) services, offered through the OPWDD, to those who qualify for the program. Home Modification Programs - Arise administers home modification programs, most of which follow HUD guidelines for eligibility. Cayuga County Temporary Ramp Program, and City of Auburn Home Access Program. 

Representative Payee /Benefits Advisor Program - Assistance to help consumers who receive Social Security benefits budget their money by using a voucher system and to pay their bills. 

Housing Services - Self-Sufficiency Program (SSP) provides qualified participants with permanent housing opportunities through a HUD Supportive Housing Program that includes rental assistance as well as case management services that will assist them in obtaining stability and a chance at self sufficiency. For those at risk of homelessness but not meeting the strict HUD guidelines, case management and service linkages may be provided to help the individual from becoming homeless. 

Housing Education Services - Provides training and information for tenants and landlords specifically geared toward providing greater understanding of disability-related housing issues, and providing expanded opportunities for housing for individuals with disabilities and their families. 

Ombudsman Program - Coordinates the New York State Regional Ombudsman Program for Cayuga, Cortland,Onondaga, and Oswego County. The program receives, investigates and resolves complaints and concerns of residents in long term care facilities utilizing the services of trained and certified volunteer Ombudsman. 

Personal Care Bank - Provides Arise’ consumers with toiletries, cleaning products and other personal care items at no cost to the consumer. 

Other Services - Annual Conference; newsletter; Disability Awareness Day; Consumer Appreciation Day; resource material/periodicals; and durable medical equipment that may be borrowed by consumers. 

Volunteer Opportunities: Ombudsman volunteer opportunities contact Jeff Parker at (315) 671-5108. 

Hours: Monday – Friday, 8:30am-4:30pm


134 E. Genesee St., Auburn, NY 13021 

Phone: (315) 253-2222 ~ Fax: (315) 252-9824 Regional Offi ce: 94 Exchange St., Geneva, NY 14456 Phone: (315) 789-2686 ~ Fax: (315) 789-5785 

E-mail: ccfl @dor.org ~ Website: www.catholiccharitiesfl .org 

Facebook: www.facebook.com/pages/Catholic-Charities-of-the-Finger-Lakes/140210189340849 

William Lamb - Director of Services 

Mission: Our Mission is… Help people in need, especially children and families at risk, and to advocate for social justice, in fulfillment of Catholic Charities of the Diocese of Rochester’s mission to build a just and compassionate society rooted in the dignity of all people. 

Services: TANF Case Management Program - One-on-one, supportive services designed to assist families in reaching and/or maintaining healthy self-reliance and financial literacy. Includes budgeting, job readiness assistance, goal planning, and strategies to achieve success and improve living skills. Referrals are received from Cayuga County Health Department 

Parenting Case Management Program - Participants are referred from the Department of Health & Human Services. The program utilizes home-based, parenting education, advocacy and support, including evidence-based, specific curriculums, focused on increasing parenting skills & developmental information teaching. 

Emergency Services - Information, referral and advocacy to individuals and families in crisis plus collaboration with other human services agencies, churches, service groups, etc. Help individuals learn to use community resources. May provide limited fi nancial resources (depending on client need and current donations/grants). 

Homeless Coordinator at DHHS. Opioid Outreach Educator 

SSI/SSD Case Management - Provides services, case management and advocacy for individuals in Cayuga County seeking eligibility for Supplemental Security Income (SSI) plus referrals to, and work with, legal assistance. Provides information and referrals to meet client needs. Individuals need to be referred by Cayuga County DHHS. 

Supervised Visitation - Families are referred from Cayuga County DHHS or Family Court for supervision of visits with parents whose children are in foster care. Referrals are available for youth as they move out of the Foster Care System. Fee-for-service for referrals from Family Courts can be accommodated.  

Justice and Peace Outreach - We work with community partners to address issues concerning the poor and vulnerable, encouraging community engagement, and education by convening stakeholders on a regular basis; communicating events and information, and providing training and educational programs on public policy. 

Referral: Some programs require referral. Please call for more information. Volunteer Opportunities: Clerical receptionist 

Hours: Monday – Friday, 8:30am-4:30pm. Appointments with clients may be held at other times, depending on the program.


160 Genesee Street, Auburn, NY 13021 

Phone: (315) 253-1011 ~ Fax: (315) 253-1409 

After Hours On Call Emergency Phone Number: (315) 253-6272 (Answering Service) 

NYS Child Abuse Hotline: (800) 342-3720 

Website: www.cayugacounty.us/Community/Social-Services 

Raymond Bizzari, Director of Social Service 

Robin Sheehan, Prinicpal Typist Phone: (315) 253-1365 

Mission: We promote and protect the heath and well-being of the individuals, families and the community we serve. 

Services: Temporary and Emergency Assistance: Administers family assistance programs, including emergency assistance, cash, HEAP and employment services. Contact Phil Bauso, Director, Phone: (315) 253-1260. 

Medical Assistance/SNAP: Administers medical assistance programs, including SSI and waiver services and SNAP. Contact Phil Bauso, Director, Phone: (315) 253-1260. Individuals can check eligibility for government programs at www.myBenefi ts.ny.gov 

Children and Family Services: Administers Adult Services, Child Protective, Child Daycare, Family Preventive, Child Foster Care, Adoption and several related programs. This division provides intake, case planning and case management services. Visit Website: www.cayugafostercare.org For information, call Christine Bertot. Phone: (315) 253-1207. 

Child Support Collection Unit: Administers all child support collection activities for Cayuga County for Public Assistance as well as non-public assistance families. Contact Terry Nolan, Director. (315) 253-1380. Email: CSEWEBcayuga@dfa.state.ny.us 

Case Integrity Division: Investigates compliance and fraud issues in all public assistance programs, medical assistance programs and child day care programs. Referrals are made from within the agency, the general public (may remain anonymous), and criminal justice agencies. Contact Linda Smith, Director. Phone: (315) 253-1313. 

NY Connects Long Term Care Office - Boyle Center, 149 Genesee St., Auburn, NY 13021 Services include information and referral, intake and screening, home assessment/evaluations, care plan development, case management and community PRI assessment (screening for nursing home placement), and access to Medicaid home care programs and Offi ce for Aging programs such as caregiver support, respite and EISEP (home care). Contact Ann Guarino, Director. Phone: (315) 253-1100. Fax: (315) 253-1119. 

Hours: Monday - Friday, 8:00am-5:00pm except July and August when hours change to 8:00am- 4:00pm. A caseworker is "on call" 24 hours for emergency services at Phone: (315) 255-6272. 

Healthy Neighborhoods Grant - a grant funded by the New York State Department of Health and administered by the Cayuga County Health Department in conjunction with the Cayuga Community Health Network. The Healthy Neighborhoods Program collaborates with local fire departments to conduct in-home surveys in portions of the City Of Auburn, the Town and Village of Moravia and Town of Locke. The in-home surveys are designed to identify and address health and safety concerns of residents. During the home visits, clearly identified staff provide education regarding fire and injury prevention, lead poisoning prevention, asthma, tobacco and indoor air concerns. Upon review of the health and safety areas listed above, eligible families may be provided with carbon monoxide detectors, smoke detectors, first aid kits, flashlights, child safety products, pest proof garbage cans, rodent traps, cleaning kits, supplies to rid of lead paint. Information and referrals are also provided regarding available community resources for which a family may be eligible for. If you would like more information about the Healthy Neighborhoods Program or would like to see if you may be an eligible Cayuga County resident visit us at: www.cayugacounty.us/healthyneighborhoods Phone: (315) 253-1560

Children with Special Health Care Needs Program - Information and Referral is available to individuals (birth-21) who have or are suspected of having a serious or chronic physical, developmental, behavioral, or emotional condition and who also require health and related services of a type or amount beyond that required by children generally. There is no cost to families for participation in this program. 

Phone: (315) 253-1560.


6724 Thompson Road, Syracuse, NY 13211 

Auburn Office: 34 Wright Avenue, Auburn, NY 13021 

Phone: (315) 446-1220 ~ Fax: (315) 446-2010 ~ Toll-free: (888) 729-7290 

E-mail: ccs@childcaresolutionscny.org ~ Website: www.childcaresolutionscny.org 

Lori Boles - Executive Director (lorib@childcaresolutionscny.org) 

Patrice Robinson - Marketing & Development Directory 

Mission: Child Care Solutions promotes early learning, healthy development and high quality care for all children through education, advocacy and support for families and early childhood professionals. 

Services: Information and referrals for parents seeking child care services, financial aid for child care, and parenting resources; information and support to open a child care program; training and consultation to build quality in child care programs; Child and Adult Care Food Program sponsorship to financially support nutritious snacks and meals in child care; health, safety and nutrition consultation and training. 

Volunteer Opportunities: Fundraising Event Volunteer 

Hours: Cayuga County - Tuesday – Friday, 8:30am-4:00pm; Onondaga County - Monday – Friday, 8:30am-4:30pm.


7253 Owasco Rd., Auburn, NY 13021 

Phone: Auburn (315) 253-6283 ~ Syracuse (315) 473-5050 

Toll-free: (800) 836-0039 ~ Fax: (315) 282-0024 

Website: www.opwdd.ny.gov 

Mary Snyder - MSC Supervisor 

Robbie Stuart - County Administrator 

Mission: The mission of the Central New York Developmental Services Offi ce is to serve and support people with developmental disabilities and their families in the most responsive ways possible. We strive to make services and supports match each person’s needs, culture, and choices, while ensuring health, safety, and well-being. 

Services: Advocacy, assistive/adaptive technology, caregiver training, counseling, day habilitation, employment, training, vocational opportunities, environmental modifi cations, family support services, information and referral, life planning, public education, recreation, residential opportunities, respite, service coordination, volunteer opportunities, audiology, nursing, nutrition, occupational therapy, physical therapy, podiatry, psychology, social work, speech and language pathology. Eligibility: A person needs to be eligible, OPWDD eligible, to receive services, and anyone can make a referral. 

Volunteer Opportunities: Opportunities are available – call Phone: (315) 473-6991 for information. 

Hours: 8:00am-4:30pm. 


6311 Court St., East Syracuse, NY 13057 

Phone: (315) 251-1400 ~ Fax: (315) 251-2218 ~ Toll-free Hotline: (877) 400-8740 E-mail: cgiarrusso@contactsyracuse.org ~ Website: www.contactsyracuse.org 

Patricia Leone - Executive Director 

Cheryl Giarrusso - Director, Crisis Intervention Services 

Mission: Contact Community Services helps individuals and organizations create positive personal and social change to improve the quality of lives in Central New York. 

Services: Telephone counseling, human service information and referral, mental health information and referral, daily reassurance calls, crisis chat. The Contact hotline provides free anonymous and confi dential 24-hour telephone counseling, crisis intervention, and information and referral to persons in distress or crisis. The program is available to all Cayuga County residents by calling the toll free number: 1 (877) 400-8740. Trained volunteers who assist callers with a wide range of problems and issues staff the hotline. Contact in Cayuga County is a program sponsored by the Cayuga County Mental Health Center and is a social, emotional, behavioral, and mental health support service for children, youth, and adults in CNY. 

Volunteer Opportunities: Telephone counselor - undergo 45 hours of training before staffi ng the line a minimum of 8 hours per month. If interested, call Laurie Best at Phone: (315) 251-1400 ext. 112. 

Hours: 24/7 


149 Genesee St., Auburn, NY 13021 

Phone: (315) 253-1100 ~ Fax: (315) 253-1119 E-mail: aguarino@cayugacounty.us 

Website: www.cayugacounty.us/LivingWorking/HumanServices/LongTermCare Ann P. Guarino, RN, BS - Director 

Mission: To provide Cayuga County residents with information and assistance in obtaining long-term care services. 

Services: Includes information and referral, intake and screening, home assessment/evaluations, care plan development, case management and community PRI assessment (screening for nursing home placement), and access to Medicaid homecare programs and Offi ce for Aging programs such as caregiver support, respite and EISEP (home care). Language Line Selections for interpreters. 

Hours: Monday- Friday 8:30am- 4:00pm. 


100 S. Clinton Street, 4th floor, Syracuse, NY 13261 

Phone: (800) 772-1213 ~ TTY: (800) 325-0778 

Geneva Office - 15 Lewis St., Geneva, NY 14456. Phone: (866) 331-7759 ~ TTY: (315) 781-0937 

Toll-free: (800) 772-1213 ~ Website: www.socialsecurity.gov 

Mission: Assisting the public in filing applications for social security benefits. Services: Assist with retirement, disability, survivors and Medicare benefits. Also assist with applications for supplemental security income benefits (aid to aged, blind and disabled). Provide information and referral service for senior citizens. 

Hours: Monday - Friday, 9:00am-4:00pm (except federal holidays). 


17 E. Genesee St., Suite 302, Auburn, NY 13021 

Phone: (315) 253-9741 ~ Fax: (315) 255-0119 

E-mail: kmacier@unitedwayofcayugacounty.org ~ Website: www.unitedwayofcayugacounty.org 

Karen Macier - Executive Director 

Mission: To improve lives by mobilizing the caring power of our community. To do this we will (1) energize and inspire people to make a difference (2) identify needs within our community and bring together necessary resources to address them (3) increase funding to support positive and measurable results and (4) reflect the diversity of the community we serve. 

Services: Through the generosity of our community, the UWCC funds dozens of programs in four key impact areas – Education, Income, Health, and Safety Net. Annually, these programs improve the lives of thousands of individuals and families throughout Cayuga County. For more information on the United Way’s programs and services, please see our website. 

The UWCC is uniquely positioned to identify critical issues in the community and partners and collaborates with other community entities to arrive at solutions that best meet these needs. Through our work with businesses, other partner organizations, and key community leaders, we remain focused on collective, purposeful action. Our established initiatives center on enabling people to build stronger futures for themselves and their families and include: 

• 2-1-1 Lifeline – a 24/7 information and referral service 

• Familywize – helping people save on the cost of their prescription medications 

• Born Learning Academy – a series of six workshops aimed at giving families & caregivers’ practical ideas to turn everyday activities into learning moments. Casey Park elementary is our first academy 

• EFSP (Emergency Food & Shelter Program) – this program that assists with food, shelter, and energy needs. 

• CA$H/MyFreeTaxes – helping identify essential tax credits & income tax preparation helping families become financially self-sufficient 

Volunteer Opportunities: The United Way of Cayuga County welcomes volunteers for service on our many committees. 

Hours: Monday – Friday, 9:00am-4:30pm