Living in Cayuga County Directory Page 14

627 Genesee St., Syracuse, NY 13204

Phone: (315) 475-2430 ~ fax: (315) 472-6515

Auburn Office: 34 Wright Avenue, Auburn NY 13021

Phone: (315) 282-0005 ext. 12 ~ fax: (315) 282-0002



Michael Crinnin - Executive Director

Laurie Perrault - Cayuga County Care Manager

Mission: To provide support services to those who are living with chronic diseases, including HIVAIDS; To prevent the spread of sexually transmitted diseases, including HIV; and To promote sexual literacy and improved medical outcomes.

services: ACR Health is a not-for-profit, community-based organization providing a range of support services to individuals with chronic diseases, including HIV/AIDS, diabetes, heart disease, obesity, asthma, substance use disorders, and serious mental illnesses, with the goal of positive health outcomes. Furthermore ACR Health provides a wide variety of targeted prevention and sexual health services to individuals, from youth through adulthood, as well as to community groups and organizations, with the goal of informed and responsible decision making. ACR Health, a legacy of AIDS Community Resources, services the counties of Cayuga, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and S. Lawrence in New York State

ARISE (formerly Options for Independence)

Living in Cayuga County Directory page 17

75 Genesee St., Auburn, NY 13021

Phone: (315) 255-3447 fax: (315) 255-0836

TTY: (315) 282-0762


Catherine Budlong - Director, Cayuga & Seneca County Offices

Mission: ARISE - Auburn is an Independent Living Center authorized under the NYS Department of Education & ACCES-VR which assists people with disabilities to gain opportunities, make their own decisions, pursue activities and become part of community life.


Architectural Accessibility Consultation - On-site accessibility consultation related to living situations, community facilities and worksites. Technical assistance is provided to individuals and businesses to aid and encourage them to make buildings and facilities accessible.

Peer and Rights Advocacy - Staff is available for one-to-one and group discussions to assist consumers in securing and enforcing their rights as they pertain to benefits, accessibility, education (including attending Committee on Special Education (CSE) meetings), employment, health, housing, and systems barriers.

Community Education - Speakers and programs on disability related topics to churches, schools, parent groups, service providers and other organizations. Kids-On-The-Block educational presentations are conducted throughout the year.

Information and Referral - Information is provided regarding accessibility, equipment and technology, state and Federal benefits, referral services and support groups.

Employment - Support to individuals with disabilities in securing meaningful employment.

Equipment Loan - Wheelchairs, portable ramps, walkers, crutches, canes, bath items and a wide variety of other equipment for short-term loans. All are available on a first-come, first-served basis. There is no charge for borrowing equipment for up to 3 months.

Medicaid Service Coordination - Service Coordinator on staff to provide Medicaid Service Coordination (MSC) services, offered through the OPWDD, to those who qualify for the program.

Home Modification Programs - Options administers three home modification programs, most of which follow HUD guidelines for eligibility. Cayuga County Temporary Ramp Program, and City of Auburn Home Access Program.

Representative Payee /Benefits Advisor Program - Assistance to help consumers who receive Social Security benefits budget their money by using a voucher system and to pay their bills.

Housing Services - Self-Sufficiency Program (SSP) provides qualified participants with permanent housing opportunities through a HUD Supportive Housing Program that includes rental assistance as well as case management services that will assist them in obtaining stability and a chance at self-sufficiency. For those at risk of homelessness but not meeting the strict HUD guidelines, case management and service linkages may be provided to help the individual from becoming homeless.

Housing Education Services - Provides training and information for tenants and landlords specifically geared toward providing greater understanding of disability-related housing issues, and providing expanded opportunities for housing for individuals with disabilities and their families.

Ombudsman Program - Coordinates the New York State Ombudsman Program for Cayuga County which receives, investigates and resolves complaints and concerns of residents in long term care facilities utilizing the services of trained and certified volunteer Ombudsman.

Personal Care Bank - Provides ARISE - Auburn consumers with toiletries, cleaning products and other personal care items at no cost to the consumer.

Other Services - Annual Conference; newsletter; Disability Awareness Day; Consumer Appreciation Day; resource material/periodicals; and durable medical equipment that may be borrowed by consumers.

Volunteer opportunities: Ombudsman (volunteer) opportunities contact Dotti Dunn @ ext. 320

Hours: Monday – Friday, 8:30am-4:30pm


Living in Cayuga County Directory page 22

134 E. Genesee St., Auburn, NY 13021

Phone: (315) 253-2222 ~ fax: (315) 252-9824

Regional Office: 94 Exchange St., Geneva, NY 14456

Phone: (315) 789-2686 ~ fax: (315) 789-5785



William Lamb - Director of Services, Cayuga County Office

Mission: To help people in need, especially children and families at risk, and to advocate for social justice.

Services: Parenting Program - Components include on-going home visitation, promotion and support of positive prenatal care, education on newborn care, infant and toddler growth and development, parenting skills training, establishment of goals, advocacy, referral services, and support network building.

Eligibility: Any pregnant woman or parent (custodial or non-custodial)/grandparents caring for young children.

Home Energy Assistance Program (HEAP) - Provides screening of applications for regular and emergency HEAP benefits. Eligibility determined by income level and number of household members for any household who is not receiving ongoing public assistance and/or Food Stamps. Program begins in the fall and ends in the spring.

Emergency Services - Information, referral and advocacy to individuals and families in crisis with limited financial resources available (depending on donations/grants).

SSI/SSD Case Management - Provides services, case management and advocacy for individuals in Cayuga County seeking eligibility for Supplemental Security Income (SSI). Individuals need to be referred by Cayuga County DHHS.

Supervised Visitation - Referrals from Cayuga and Ontario County DSS for supervision of visits with parents whose children are in foster care. Fee-for-service for referrals from Family Courts can be accommodated.

Volunteer opportunities: Clerical Receptionist

Hours: Monday – Friday, 8:30am-4:30pm. Appointments with clients may be held at other times depending on the program.



Living in Cayuga County Directory page 23

101 Hamilton Ave., Auburn, NY 13021

Phone: (315) 253-5383 ~ fax: (315) 253-7278



Edward Myers-Hayes - President & CEO

Dee Dee Schenck - Vice President of Operations

Mission: Formerly known as Cayuga Home for Children, our mission is to help children, families, and individuals to grow as independent, healthy and productive citizens through quality counseling, residential and support services. We do this in partnership with those we serve as well as government agencies and other service providers.

Services: Residential Treatment Center - Serves children ages 11 to 18, from throughout CNY, who are placed by the family court system. Residents and their families partner with staff in creating individual treatment plans which focus on their gaining the skills and attitudes needed to return home or become ready for independent living. For information contact Sue Walsh, Intake Specialist at or Kelly Ware, Intake Specialist  Services for this program for Cayuga County residents are only available through a referral by Cayuga County Health and Human Services.

Family Resiliency Programs - For information on the Family Resiliency Programs contact Cindi Pagan, Vice President of Community-Based Interventions at Phone: (315) 253-5383, ext. 1243 or Cindi.

Family Preservation Program - Families are provided with intensive in-home support for 4 – 6 weeks to prevent unnecessary foster care placements. The program focuses on strengths and teaches skills to enhance family functioning. Families have access to a social worker and full emergency services 24 hours a day, seven days a week. Services for this program for Cayuga County residents are available through referral by Cayuga County Health and Human Services.

Family Support Program - Families receive in-home supports approximately twice a week for 4 – 6 months. Families have access to a social worker and full emergency services 24 hours a day, seven days a week. Services for this program for Cayuga County residents are available through referral by Cayuga County Health and Human Services.

“Whatever It Takes” Program - Based on the wrap-around services model, the program works with youth in out-of-home care to speed their return home by building in-home supports to create a successful transition. Supports include parent coaching, youth skills training, 24 hours on-call and other services. Services for this program for Cayuga County residents are available through referral by Cayuga County Health and Human Services.

SPwDD Programs - For information on SPwDD Services, contact Shannon Abate, Vice President of SPwDD Services at Phone: (315) 253-5383 ext. 1235 or

Weekend Respite Program - Families can take time out from the constant demands of caring for a family member with a developmental disability. Weekend Respite also gives the consumer an opportunity to socialize and enjoy a variety of recreational activities as a guest in the program. Guests receive assistance with personal care, meal times, medication and other areas of need. Trained, attentive staff are on duty at all times. To receive services from this program, the individual must be enrolled in OPWDD’s Medicaid Waiver Program. For more information, please speak with your Individual Medicaid Service Coordinator.

“In Between” Respite Program - Designed to provide weekday afternoon respite to caregivers while encouraging socialization for individuals with a developmental disability. The program operates Monday – Friday from 2:30pm-5:30pm, filling the gap between the end of the school day and early evening. For more information, please speak with your Individual Medicaid Service Coordinator.

“After 5” Weeknight Respite Program - Provides respite so families caring for developmentally disabled children and adults living at home may have a much needed break. “After 5” guests enjoy games, arts and crafts, indoor and outdoor activities, movies, and other activities Monday through Thursday evenings from 5:30pm-10:00pm. Trained, qualified staff oversee the program. For more information, please speak with your Individual Medicaid Service Coordinator.

Day Habilitation Services - Day Habilitation services are provided for individuals of all ages with developmental disabilities. Participants enjoy an array of social and recreational activities, while receiving assistance with personal care and other areas of need. Individuals work toward goals and objectives that are derived from their valued outcomes. Staff assists and support individuals to reach a higher level of independence in all areas of life. Services from this program are open to anyone enrolled in OPWDD’s Medicaid Waiver Program. For more information, please speak with your Individual Medicaid Service Coordinator.

At-Home Residential Habilitation - Provides at-home assistance to individuals, with the goal of helping them to become increasingly independent and able to live in the least restrictive environment possible. Services from this program are open to anyone enrolled in OPWDD’s Medicaid Waiver Program. For more information, please speak with your Individual Medicaid Service Coordinator.

Family Reimbursement - Cayuga Centers is granted funding to assist families with costs of goods or services directly related to the care of a family member with a developmental disability. These monies aid families in obtaining such needed items as in-home respite services, adaptive equipment, special clothing and other items as necessary. Services from this program are open to anyone eligible for OPWDD Services. For more information, please speak with your Individual Medicaid Service Coordinator.

Medicaid Service Coordination - Assistance with advocacy, referral to other services, medical appointments, etc. is provided to individuals who are developmentally disabled. For more information, please contact Shannon Abate, Vice President of SPwDD Services at (315) 253-5383 ext. 1235 or

Early Intervention - Early Intervention Ongoing Service Coordination supports parents as they make decisions regarding the continuing care of their young child who has special needs. Coordinators provide resources to help parents and their children reach their goals. For more information, please contact Shannon Abate, Vice President of SPwDD Services at (315) 253-5383 ext. 1235 or

Treatment Family Foster Care (TFFC) - Places 12-17 year old “hard-to-fit” youth in homes with highly motivated, trained, and supported foster families. Through a very individualized process, we carefully match host families with children to ensure a good “fit” for everyone involved. The foster home is then “flooded” with clinical and therapeutic support for both the children and the foster families, as well as for the families of origin. Utilizing a very clear point-and-level system, the children are able to change their negative behavior, which enables them to move in more positive directions. This challenging and rewarding program is a successful and cost-effective alternative for adolescents who are particularly challenged by a group setting. For information about TFFC, contact Kari Smith, Director of CNY Treatment Family Foster Care, at Phone: (315) 253-5383 ext. 1162. Services for this program are only available for Cayuga County residents through a referral by Cayuga County Health and Human Services.

Multisystemic Therapy (MST) - MST is a nationally-validated program that provides intensive family- and community-based treatment that addresses the multiple determinants of serious antisocial behavior in juvenile offenders. This program serves children ages 11-18 in Cayuga County who are at risk of entering or re-entering an OCFS or other out-of-home placement. Through this program, Cayuga Centers MST Therapists help families increase communication, discipline more effectively and create a more supportive family environment. Families have access to an MST Therapist 24 hours a day, seven days a week. For information about Multisystemic Therapy please contact Cindi Pagan, Vice President of Community-Based Interventions at Phone: (315) 253-5383, ext. 1243. or  Services for this program for Cayuga County residents are only available through referrals by Cayuga County Health and Human Services.

Hours: Office hours are Monday – Friday, 9:00am-5:00pm. Many programs and services are provided at times convenient to each family.



Living in Cayuga County Directory page 23-24

17 E. Genesee St., Auburn, NY 13021

Phone: (315) 253-9795 ~ fax: (315) 253-3255



Heather Petrus, MS, LMHC - Executive Director

Mission: We seek to enable all individuals to improve the quality of their lives and to promote emotional health and well-being, with a special emphasis of providing services to children, young adults and families.

Services: The agency offers a comprehensive range of services across several disciplines for children, families, adults and couples. Please consult our website or call if you have any questions.

Mental Health Clinic - Professional staff offer confidential counseling services for the full range of mental health issues that include evidence based treatment and traditional psychotherapies. Outreach, education and treatment are offered to the elderly. Office, home and school based clinic services provided. Medicaid, insurance, sliding fee scale. Linda Murphy, LMHC, Director

Child/Adolescent Day Treatment - A joint program with BOCES provides education and mental health services within an integrated classroom setting for children ages 5-18 with serious mental health needs. Nikola Wall, Director.

Employee Assistance Program - Provides immediate, short-term assessment, counseling, wellness workshops and critical incident debriefing by contract with employers. Linda Murphy, LMHC, Director

RESPECT - A weekly psycho-educational group program for domestic violence offenders to assist them in examining and changing their attitudes and beliefs about violence. Court ordered fees. Evie Noden, Coordinator.

Children’s Area Resources and Enhanced Services (CARES) - Children’s Crisis Services - Provides crisis intervention, coordination, planning and facilitation of services for children, ages 5-17, with serious emotional, behavioral issues, who are at risk of out of home placement and/or hospitalization. No fee. Linda Murphy, LMHC, Director.

Children’s Crisis Respite - For children with mental health needs who would benefit from a temporary short-term (21 day) placement while a long term care plan is negotiated. No fee. Evie Noden, Director.

Coordinated Children’s Services Initiative (CCSI) - A collaborative approach to support families with children who experience emotional and behavioral difficulties. Services include family focused, strength based service planning, monitoring and advocacy. No fee. Evie Noden, Coordinator.

Parents as Partners - Parents who have been through similar experiences offer support information and encouragement to parents of children with emotional/behavioral issues. No fee. Ruth Stewart, Coordinator.

Intensive Family Services Program - Home-based educational and support services for parents, to help families at risk of abuse/neglect. No fee. Ruth Stewart, Coordinator.

Sexual Assault Victim Advocate Resource (S.A.V.A.R.) - Cayuga County’s Rape Crisis Program. Hotline Number (315) 252-2112. Crisis intervention, counseling, 7 day/24 hour hotline for victims of sexual assault, advocacy and therapy. No fee. Rhonda Zahn, Director.

Child Advocacy Center - A best practice, multi-disciplinary approach to interviewing and treating child victims of sexual abuse/severe physical abuse and investigating and prosecuting the offenders. Forensic medical exams conducted on site at 24 Seminary Avenue. For complete description see separate listing in directory. Rhonda Zahn, Coordinator.

Pre-Trial Diversion Program - A voluntary rehabilitation program for 16 to 21 year-old youths that enables them to avoid the stigma of a criminal conviction. Counseling, support, community service opportunities are offered. No fee. Evie Noden, Coordinator.

Alternative Sentencing Program - Allows eligible non-violent adult defendants the opportunity to perform community service in lieu of incarceration. Application fee. Evie Noden, Coordinator

Pre-Trial Release - Affords all eligible, un-sentenced, jailed defendants an opportunity to be released pending future court appearance. No fee. Evie Noden, Coordinator.

Youth Court - An alternative system of justice, operated by youth, designed to hold youth accountable for their actions and to redirect them from negative behavior. See listing in directory for more information. Bob Benz, Coordinator.

PINS/JD Adjustment Services - A best practice, multi-disciplinary approach where referred youth and their families participate in an assessment and case planning process which leads to counseling, case management, and crisis intervention services as alternatives to Family Court placement. Referrals through Cayuga County Probation Department. No fee. Lisa Biljanoski, Coordinator.

Juvenile Special Supervision Program - A 24 hour/7 day a week service that provides a community based alternative to detention. Lisa Biljanoski, Coordinator.

Medicaid Service Coordination - Cayuga Counseling Services, Inc. specializes in working with children and adults with dual diagnosis of MR/DD and mental health needs. This is a Medicaid funded program operated under the Office of Mental Retardation/Developmental Disabilities. Linda Murphy, LMHC, Coordinator.

Volunteer opportunities: SAVAR advocates and other volunteers are welcome to assist in several of the programs. For information, call the Director or Coordinator of the specific program for which you wish tovolunteer.

Hours: Monday – Thursday, 9:00am-7:00pm; Friday, 9:00am-5:00pm; evenings and Saturday by appointment.



Living in Cayuga County Directory page 24-25

Cayuga County Dept. of Health & Human Services

8 Dill St., Auburn, NY 13021

Phone: (315) 253-1455 ~ fax: 253-1156


Kimberly Abate - Partnership Coordinator           Julie Delaney - Data Manager

Susan Shaw - Outreach Specialist

Mission: A community coalition that seeks to reduce the incidence of breast, cervical, colorectal, and prostate cancers through early detection and education.

Services: All services are provided free of charge to eligible individuals. Breast and cervical cancer screening services include: instruction regarding breast self-examination, clinical breast examinations, mammograms, and pelvic examinations with pap smears. Eligible women must be: (1) age 40 or older (2) medically uninsured or underinsured (i.e. have a prohibitive deductible, or limited coverage), and (3) meet income guidelines.

Colorectal services include: instruction regarding risk factors and screening procedures, annual testing for colorectal cancer via FIT kits and follow-up examinations (ex. Colonoscopies). Eligible men & women must be: (1) age 50 or older OR younger than age 50, with family history of polyps or colorectal cancer, (2) medically uninsured or underinsured (i.e. have a prohibitive deductible, or limited coverage), and (3) meet income guidelines.

Prostate health education: Free screening clinics are conducted semi-annually. Educational presentations are available upon request to service clubs, churches, and other community organizations.

Volunteer opportunities: Coalition/Advisory Board member

Hours: Monday – Friday, 8:30am-4:30pm; July & August, 8:00am-4:00pm.



Living in Cayuga County Directory page 25-26

146 North Street, Auburn NY 13021

Phone: (315) 253-2746 ~ fax: (315) 253-1687



Ray Bizzari, MPA - Director of Community Services              Karen Killips - Deputy Director

Mission: To provide quality mental health services to Cayuga County residents. Mental health professionals work with individuals and their families/significant others supporting them with a person centered philosophy which is respectful, mutual and focused on recovery.

Services: Clinic Treatment - The Outpatient Clinic is licensed by the New York State Office of Mental Health and has professionally trained and licensed staff who provide treatment designed to reduce symptoms and improve patient functioning, Services include assessment and treatment planning; individual, group and family therapies; medication evaluation, therapy, and education; symptom management; and crisis intervention services.

Single Point of Access - SPOA was established to ensure that effective and comprehensive services are provided to individuals with mental health service needs. The Cayuga County Community Mental Health Center coordinates both the County's Adult and Child SPOA programs. The SPOA committees consist of community service providers who meet regularly to coordinate and plan services for those individuals in need. Requests for SPOA can be made by completing the SPOA application and returning it the SPOA Coordinator at the Mental Health Center or faxing to the SPOA Coordinator at (315) 253-1687. To obtain a form, contact the Adult or Child SPOA Coordinators by calling (315) 253-0341.

Care Management - The Care Management Program is for people with complicated health needs that include multiple chronic health conditions and /or on-going psychiatric conditions. Care Managers work with people to identify their needs and make a plan of care to meet these needs. The Care Manager will help the individual to manage this plan of care by accessing appropriate services in various systems of care, facilitate communication across health care providers, and assist the individual in following the plan of care. Community referrals for Care Management can be made through SPOA.

Children's Intensive Case Management - Provides specialized on-going, community support and service coordination for children with mental health needs. Referrals are made through SPOA. Crisis Services - A crisis service is available 24 hours a day, 7 days a week. During business hours, patients may walk in or call (315) 253-0341. After business hours, patients may call (315) 253-0341 and the call will be forwarded to Contact Community Services and calls will be screened by their trained crisis line staff. Professional Mental Health Center staff will provide consultation as needed. Phone: (315) 253-0341 to access crisis services. In addition, the Mental Health Center contracts with Contact Community Services to provide a free, confidential counseling line offering "A safe place to talk things out". This line is not intended for crisis situations but for those times when you just need someone to talk to. The Hotline number is Phone: (877) 400-8740.

Eligibility: Cayuga County residents with a primary mental health diagnosis.

Fees: Most insurances; sliding scales

Hours: Monday - Friday, 8:00am-5:00pm. Crisis service 24 hours per day. Clients may call 253-0341 to make an intake appointment for clinic services or walk-in between the hours of 10:00am-3:00pm


Cayuga/Seneca Community action agency

Living in Cayuga County Directory page 33

89 York St., Suite 1, Auburn, NY 13021

Phone: (315) 255-1703 ~ fax: (315) 252-3397



Laurie Piccolo - Executive Director

Mission: The mission of Cayuga/Seneca Community Action Agency (C/SCAA), Inc. is to respectfully assist people to achieve and sustain self-sufficiency through direct services, education and community partnerships. Spanish translator for other languages available as needed.

Services: Energy Services - Replace my entire “services” description with the following: Energy Services - Provides direct services designed to reduce the energy burden in both single family and multi-family houses. Programs include Weatherization, Affordable Energy Concepts and RESTORE (emergency assistance for elderly homeowners). Sarah Barnard, Director. For further information, call (315) 255-1703. Located at 89 York Street, Suite 1, Auburn, NY 13021.

Head Start - Provides child development programs for income eligible children ages 0-5 and their families that reside in Cayuga County. Programs include Early Head Start, Head Start, and Universal Pre-Kindergarten. Kim Oropallo, Director. For further information, call (315) 252-0038. Located at 1 Brookfield Place, Auburn, NY 13021.

Family Development - Provides strength-based programs to assist individuals and families to achieve and sustain self-sufficiency. Services include the following: Homeless Intervention and Case Management, NYS Supportive Housing Program for Young Adults (NYSSHP), Care Seat Distribution, Emergency Services, Online Food Stamp Application Assistance, Free Clothing Program, Food Pantry Distribution, and Consumer Assistance for the NYS Health Benefit Exchange. Sarah Johnston, Director. For further information, call (315) 255-1703. Located at 89 York Street, Suite 1, Auburn, NY 13021.

Healthy Families Program - Provides a free and voluntary program designed to provide support and information] to new and expectant parents. Home visits, referrals, support groups, family-centered activities and workshops will be provided to participants. Kathy Gallinger, Director. For further information, call (315) 255-1703. Located at 89 York Street, Suite 1, Auburn, NY 13021.

Seneca Programs - Provides services to residents of Seneca County. Programs include Emergency Services, Food Distribution consumer Assistance for the NYS Health Benefit Exchange, Healthy Families and Car Seat Distribution. Rose Rathbone, Director. For further information, call (315) 539-5647. Located at 23 Center St., Waterloo, NY 13165.

Domestic Violence Services - Administers the Domestic Violence Intervention Program which assists victims of domestic violence and their children to attain a life free of violence. Services include a 24-hour hotline (1-315-255-6221); safe, temporary shelter; advocacy; safety planning assistance; and supportive counseling. See separate listing in directory. Sarah Barnard, Director. For further information, call (315)255-1703. Located at 89 York Street, Suite 1, Auburn, NY 13021.

Disability Employment Initiative - Assists individuals with disabilities with finding job and training opportunities, accessing community resources and understanding the impact of work earnings on their benefits. For further information, call (315) 253-1013. Located at Cayuga Works Career Center, 199 Franklin Street, Suite 204, Auburn, NY 13021. Please visit the CSCAA website for complete program details and contact information.

Please visit the CSCAA website for complete program details and contact information.

Volunteer opportunities: Free Clothing Volunteer, Data Entry Volunteer, Head Start Volunteer, and Special Events. Download a volunteer application online at

Hours: Hours vary by program; please see website for details. Administration is available Monday – Friday, 9:00am-5:00pm.



Living in Cayuga County Directory page 34

36 Franklin Street, P.O. Box 734, Auburn, NY 13021

Phone: (315) 255-2060 ~ fax: (315) 255-2064



Christina Thornton - Executive Director

Mission: Chapel House is committed to providing homeless men with emergency shelter and the tools for self-sufficiency in a safe and respectful manner.

Services: 19 bed shelter provides safe, temporary housing for men, age 18 and over.

Volunteer opportunities: Chapel House is always looking for volunteers. Volunteers typically work a 4-hour shift in the afternoon or evening or anytime during the weekend. Our volunteers work as a team member with other staff and volunteers to maintain a safe, calm and supportive environment for the residents of the program. Volunteer duties include resident intake process, answering the phone, answering the door, assisting residents with basic needs, and other duties as assigned. Training is provided.

Hours: 24 hours a day, 7 days a week.



Living in Cayuga County Directory page 39

1020 Mary St., Utica, NY 13501 AND 146 North St, Auburn, NY 13021

Phone: (315) 266-0627~ fax: (315) 624-9428~ Toll-free: 1-855-784-1262



Service area: Cayuga, Herkimer, Jefferson, Lewis, Madison, Oneida and St. Lawrence.

Kim Pecor - Operations Manager

Services: CNYHHN, Inc. Central New York Health Home Network provides comprehensive care coordination and management services for individuals with qualifying conditions. The Home Health provides a dedicated care manager to help eligible Medicaid members navigate the complex medical, behavioral and social service systems.

Referral: Please see website for the Community Referral Application.


DOMESTIC VIOLENCE SERVICES Cayuga/Seneca Community Action Agency, Inc.

Living in Cayuga County Directory page 41

89 York St., Suite 1, Auburn, NY 13021

Phone: (315) 255-1703 ~ fax: (315) 252-3397

Toll-free Hotline: (315) 255-6221



Laurie A. Piccolo - Executive Director                           Sarah Barnard - Domestic Violence Services Director

Mission: Assists victims of domestic violence and their children to attain a life free of violence.

Services: Serves victims of domestic violence and their children. There are no income requirements. Access to services is by self-referral. Emergency situations that require immediate attention are available 24/7 by calling the Hotline (315) 255-6221.

Safety planning - 24-hour hotline, advocacy (legal, law enforcement, DHHS, employment, housing, medical), support group, individual supportive counseling, temporary shelter, safety devices, referrals to free confidential counseling, transportation, child care, follow-up, community education, teen dating violence presentations to schools, churches, etc., relocation assistance, emergency food, clothing, and furniture, referrals to other services.

Transitional Housing Assistance - provides safe supportive services to survivors of domestic violence, sexual assault and stalking, and their children who are homeless due to fleeing and abusive partner.

Flexible rental subsidies and other financial assistance are used to assist survivors with securing and maintaining safe, affordable housing. Each participant in the program has access to case management services and other services provided by the program. These services include: housing advocacy (this can include assistance with locating and applying for permanent housing, transportation to appointments with landlords or other housing agencies, providing access to housing information including landlord lists, apartment listings, and housing applications for both public and private housing complexes and provide advocacy with landlords who may be reluctant to rent to victims with poor or insufficient rental or credit histories); safety planning and safety devices for your home; vocational assistance, job skills training, job search assistance counseling, flexible, ongoing rental subsidies and assistance with paying security deposits; financial literacy and credit repair; and follow-up services for a minimum of three months after exit from the program.

Supervised Visitation/Safe Exchange Center - provides a monitored, supervised location to facilitate visitation and exchange of children in situations involving domestic violence, sexual assault, dating violence, child abuse, or stalking. The project goal is to keep victimized adults and children safe from batterers, violence and abusive tactics for the duration of the co-parenting relationship. The Center provides services including: Supervised visitation, supervised exchanges and referrals.

Referrals: none needed

Fees: free and confidential

Languages: Spanish (other than English)

Volunteer opportunities: Supervised Visitation/Safe Exchange Monitor/Special Events

Hours: Assistance available 24 hours, 7 days a week.



Living in Cayuga County Directory page 42

Metcalf Plaza, 144 Genesee St., Auburn, NY 13021

Phone: (315) 253-6796 ~ fax: (315) 252-6354

Family Planning - Phone: (315) 253-8477, prompt #1        STD Clinic - Phone: (315) 253-8477, prompt #1

Medicine - Phone: (315) 253-8477, prompt #4                   Education - Phone: (315) 253-4516

Dental - Phone: (315) 255-9294                                            Surgery - Phone: (315) 253-8477, prompt #4

Pediatrics - Phone: (315) 255-1171


Josephine Rose - President/CEO

Mission: Not-for-profit medical, dental and educational facility providing comprehensive health care services. All services are completely confidential.

Services: Family Planning Services - A full range of confidential services for women of all ages including: complete breast and pelvic exams, PAP smears, orientation in all birth control methods, emergency contraception, pregnancy testing, routine gynecological care, diagnosis and treatment for sexually transmitted disease, confidential HIV counseling and testing. A sliding fee scale is available for this program. Metcalf Plaza, Ste 201, 144 Genesee St., Auburn. Monday 8:30am-4:30pm; Tuesday 9:00am-4:30pm; Wednesday, 8:00am-4:30pm; Thursday 11:00am-7:00pm, Friday 11:00am-4:00pm.

Summit Pediatrics - Comprehensive health care for children from birth through age 21, including well child visits, illness visits, immunizations, lead testing, developmental, vision and hearing screenings, school and work physicals, college physicals, support to breastfeeding mothers. 13 N. Fulton St., Auburn. Monday/Tuesday/ Thursday/Friday, 9:00am-5:00pm; Wednesday, 9:00am-7:00pm; Saturday, 9:00am-12:00noon. Sliding Fee Scale Available.

Dental Services - Comprehensive dental care for children and adults, including: preventive dental services, fillings and restorations, extractions, dentures and orthodontic referrals. Metcalf Plaza, Ste. 303, 144 Genesee St., Auburn. Monday – Friday, 8:00am-4:30pm. Some Saturday appointments available from 8:00am-1:00pm. Sliding Fee Scale Available.

Internal Medicine - General medical services for Adults, Including diagnosis and treatment for general medical problems, chronic disease control, college and work physicals. Metcalf Plaza, Ste 401, 144 Genesee St., Auburn. Monday - Friday, 9:00am-5:00pm. Sliding Fee Scale Available.

Surgical Services - Call for appointments. Minor office-based surgeries which require local anesthesia performed on-site for individuals of all ages, including mole removals, skin tag removals, skin lesions, needle aspiration of some breast masses, and numerous other procedures. Surgical consultations are provided for breast abnormalities, cardiovascular problems, hernias, colonoscopy and other conditions that may require surgery. Ste 201, 144 Genesee St., Auburn. Sliding Fee Scale Available.

Sexually Transmitted Disease Clinic - Confidential services provided for men and women include information counseling, testing and treatment for STDs, confidential HIV counseling and testing, partner assistance program, confidential HIV antibody counseling and testing (blood testing only, no oral or rapid HIV testing performed.) Metcalf Plaza, Ste 201, 144 Genesee St., Auburn. Walk-in clinic every Monday, 4:00pm-6:00pm; other times, call for appointment.

Education and Counseling Service - Counseling provided for contraception, pregnancy and infertility.

A community resource for information on preventive health and family life education offering a lending library, workshops and classes for professionals and the general public. Metcalf Plaza, 13 N. Fulton St., Auburn. Call for appointment.

Behavioral Health Services - On-site facilitated enrolled to access eligibility for public health insurance plans and/or corporate fee scale. Case management support to assist with referrals and social needs.

Short-term psychotherapy counseling services to children and adult patients of East Hill Family Medical.

Provides case management services and referrals to long-term mental health facilities. Sliding fee scale available.

On-site facilitated enrolled to access eligibility for public health insurance plans and/or corporate fee scale.

Case management support to assist with referrals and social needs.

New patients always welcome.



Living in Cayuga County Directory page 42

208 West Main St., Elbridge, NY 13060

Phone: (315) 252-7889 ~ fax: (315) 252-0453 ~ Toll-free: (800) 718-4352



Aaron Harris - President

Mission: To set ourselves apart as an organization that provides the highest quality, person centered services to all of the individuals we support.


Licensed Home Care Services for the elderly and individuals with Traumatic Brain Injury in Auburn, Cortland, Oneida, Syracuse, and across Central New York.

Traumatic Brain Injury Services - Home and community based services through the Medicaid waiver for individuals with TBI (HCBS/TBI). We provide care for individuals with other types of disabilities on a private pay basis. Services include service coordination, home & community support services/Personal Care Aides, Independent Living Skills Training, Community Integration Counseling, and a Structured Day Program.

Structured Day Program - located at 9 State St. in Auburn- “Choices for Change”, a division of ElderChoice Inc.

Volunteer opportunities: Our structured day program is always looking for volunteers

Hours: Monday through Friday, 8:30am-4:30pm. 24/7 care in the home.



Living in Cayuga County Directory page 42

1045 James Street, Suite 270, Syracuse, NY 13203

Phone: (315) 477-9777 ext. 2908 ~ fax: (315) 477-9797 ~ Toll-free: (877) 214-7715



Service area: Onondaga and surrounding counties including Broome

Brennan Fischer - Interim Manager, Intake Coordinator           Nicole Cilento - Chief Operations Officer

Mission: To ensure that people with seizures are able to participate in all life experiences; and will prevent, control and cure epilepsy through services, education, advocacy and research.

Services: OPWDD (Office with People with Disabilities, service Coordination), TBI (Traumatic Brain Injury), Service Coordination OPWDD Employment Training Program, OPWDD Community Habilitation, OPWDD, Family Reimbursement Program (FSS-FSRP), OPWDD Individualized Support Services (ISS), Epilepsy related Intake, Referral and Educations Services, Epilepsy Support Group.

Eligibility: N/A for some programs, OPWS eligibility and HCBS Waiver Eligibility for others, DOH TBI Waiver Eligibility for TBI program.

Referral: None. Call Brennan Fischer at (315) 477-9777 ext. 2908 or

Hours: 8:30am-4:30pm



Living in Cayuga County Directory Page46

7432 County House Road, Auburn, NY 13021

Phone: (315) 258-2100 ~ fax: (315) 258-2105


Elizabeth Nolan - Central Region Services Leader (315) 703-8739     Charles Weld - Residential Services Director (315) 258-2165

Michelle Belge - Director of Community Services (315) 703-8720

Mission: Hillside Children’s Center provides child centered human services in partnership with children, youth, and families through an integrated system of care.

Services: Residential programs located on the Finger Lakes Campus in Auburn:Residential Treatment Facility (RTF) - This 40 bed facility is designed to meet the needs of severely emotionally disturbed children and adolescents age 10 to 18 from counties throughout New York State.

Critical Care Unit - Gaining Resiliency through Overall Wellness (GROW) - This 8-bed group home serves young women ages 12 to 18 with a history of self-harming behaviors, depression, severe anxiety and/or general feelings of hopelessness. Youth from the RTF and GROW attend the campus school.

Other services available through Hillside Children’s Center Central Region are: Home & Community-Based Services - Waiver Program (HCBS) - HCBS is an intensive program that provides care coordination and support services to a child with serious emotional disturbance and his or her family so that the child may remain in his or her home. The family can access the following services from their choice of providers: Respite care, family support services, crisis response, intensive-in-home and skill-building services. Referrals may be made by parents, mental health providers, social workers and/or teachers to Cayuga County Community Mental Health - SPOA. Yvette Borne the Program Manager and can be contacted at (315) 703-8718.

Customized Community Services - Services are designed to meet the needs of parent/guardians that are raising children with serious emotional disturbances and/or behavioral challenges. The services offered to the family/child are individualized and based on the identified needs. Services may include youth skill building and parent support. Referrals may be made by parents, mental health providers, social Program Manager and can be contacted at (315) 703-8714.

Bridges to Health (B2H) Health Care Integration - B2H seeks to stabilize foster families with high needs youth by improving the health and well-being of the youth served and supporting permanency planning.

As a Health Care Integration Agency Hillside will work with parents/caregivers and their local Departments of Social Service case workers or their Division of Juvenile Justice and Opportunities for Youth community services team workers to develop and implement a plan for the variety of services youths need to be successful. The youth and family are able to choose services among 14 available. B2H offers services not otherwise available. Referrals may be made through Cayuga County Department of Human Services. For information call (315) 703-8100.

Therapeutic Foster Care (TFC) - TFC seeks to provide a safe and therapeutic family environment for youth whose behaviors make it difficult for them to remain at home or cannot be managed at a lower level of foster care. Services include foster family care, case management, skill building, permanency planning, coordination of medical care and educational planning. Mental health services are provided or contracted through another mental health services provider if necessary. Referrals may be made through NYS Office of Mental Health, Office of Children & Family Services, Departments of Social Services, Family Court, and school districts. Jean Burdick is the Program Manager and can be contacted at (315) 703-8735.

Volunteer opportunities: Special Events, Maintenance, Fundraising

Hours: 24/7



Living in Cayuga County Page 49

472 Salina St. Syracuse, NY 13027

Phone: (315) 703-6500 ~ fax: (315) 475-2706

Toll-free: 1-866-475-9967 ~ TTY: 1-866-475-3120



Dennis A. Kaufman - Director

Mission: We are a non-profit law firm founded in 1966 to provide free, civil legal assistance to families and individuals in thirteen counties of Central New York including Cayuga County. We provide our clients legal assistance with 19 lawyers and 5 paralegals. We are governed by Boards of Directors made up of attorneys, clients and community representatives.

Services: Legal representation and advice in civil (non-criminal) cases involving domestic violence, public assistance, Medicaid, Food Stamps, and SSI/SSD issues. LASMNY is only handling family court and divorce matters where domestic violence is present.

Free Legal Clinic is held at Cayuga Community College, 197 Franklin Street, Auburn on Fridays from 12Noon-2:00pm. This clinic is for residents of Cayuga County and surrounding areas. Contact Ken Ehresman at: Phone: (315) 703-6588 ~ e-mail:

Syracuse office Hours: 9:00am-5:00pm.

Hours: Monday – Friday 9:00am-5:00pm.



Living in Cayuga County Page 49

60 Main Street, P.O. Box 359, Port Byron, NY 13140

Phone: (315) 776-9700 ~ fax: (315) 776-9701



Katherine Snyder - Site Coordinator

Mission: To ensure high quality, comprehensive health care to the people in our community with an emphasis on underserved and special populations.

Services: We provide full medical, dental, family planning, behavioral health and nutrition counseling to anyone in the community. We accept Medicaid, Child Health Plus, Family Health Plus, Medicare and most other insurances. We offer a generous sliding fee scale to the uninsured. Certified Applications Counselors are also available by appointment to answer questions or assist with insurance enrollment.

Fees: Accepts Medicaid, Child Health Plus, Family Health Plus, Medicare, and most other insurances. There is a sliding fee scale for uninsured patients.

Hours: Monday - Wednesday: 8:00am-6:00pm; Thursday - Friday: 8:00am-4:00pm



Living in Cayuga County Page 49

211 Melone Village, Auburn NY 13021

Phone: (315) 491-3693



James Breslin - Director of Program Services                   Li Sullivan - Program Manager

Shana Richards - Family Advocate                                      Michael White - Case Manager

Kevin Roche - Rapid Re-Housing Case Manager               Matt Waldby - Regional Chaplin

Mission: Share hope, end hunger & homelessness, change lives and strengthen communities one person at a time.

Services: Housing homeless families, case management, homeless outreach, transportation and basic needs assistance, and lead agency for Auburn/Cayuga Homeless Task Force.

Referral: All referrals are made through the Cayuga County Department of Health and Human Services



Living in Cayuga County Page 49

1521 Clark Street Road, Auburn, NY 13021;

Phone: (315) 612-0100 ~ fax: (315) 255-2328

180 North St., Auburn, NY 13021

Phone: (315) 255-2285 fax: (315)255-3270



Administrative Office: 5132 Clark Street Road, Auburn, NY 13021

Phone: (315) 612-0129 ~ fax: (315) 255-3618

Kevin M. Smith - Executive Director              Kate Sinicropi - Associate Exec. Director for Programs & Services

Maria Hastings - Associate Exec. Director for Administrative Services

Kathleen Carney - Central Intake Manager

Mission: Seneca Cayuga ARC is a not-for-profit agency comprised of people dedicated to assisting and supporting individuals with disabilities, their families, and the community. Seneca Cayuga ARC provides opportunities and choices for treatment, employment, education, recreation, and community living to assist individuals with disabilities in realizing a productive and fulfilling life.

Services: Autism Services-C.H.A.N.C.E.S. - Offers services to families who have a child with autism or an autism spectrum disorder. This program provides a parent support group coordinated by an LCSW-R. There are presently two groups: one for parents of teenagers and one for parents of children of any age. Offers educational opportunities for your child to try new skills at home or in the community and respite by direct support professionals.

Community Habilitation - Through this service, people build and retain the skills necessary to become more independent in some aspect of life. Services will take place in the home and community i.e., learning, cooking homemaking skills, personal care, banking, purchasing groceries, using the community resources like the library or trying new hobbies like bowling, gardening etc. Hab services are designed to assist participants in acquiring, retaining and improving the self-help, socialization and adaptive skills necessary to reside successfully in home and community.

Community Services - Provides support to people with disabilities and their families. Cayuga County programs provide service coordination, benefit management assistance, legal and educational advocacy, crisis assistance, individual habilitation services, family reimbursement, parent support, guardianship information, respite assistance, summer camp, family supports and services, fiscal management services, individual supports and services and self-directed services.

Consumer-Directed Personal Assistance (CDPA) - An in-home program which allows individuals to hire and train an attendant of their choice to assist them with their personal care. Staff assists individuals (or their representatives) in learning the process of hiring, training, supervising and scheduling their own assistants.

Respite: Provides small group social/recreational outings through hourly respite.

Transition Support: This program assists families with school-age children who are developmentally disabled or dually-diagnosed and who exhibit challenging behaviors which present a potential roadblock to their success. Staff work with students who may have difficulty with the transition from school to adult services. Services are coordinated with school, community and home with the goal of increasing the individual's skills. Clinicians also work with students 17 to 21 years old who may have difficulty with the transition from school to adult services. This Clinic Transition Support program would provide clinical assessment of the student in natural settings, education and support to parents and appropriate school personnel, and education to provide guidance to the family, school personnel and support professionals involved.

DAY PROGRAMS Alzheimer’s Services - This program is available one day per week for adults who suffer from memory loss, dementia, confusion, and Alzheimer’s disease. The program is designed to meet individual needs and to promote an environment that is safe and stimulating, while allowing caregivers needed time away.

Camp Columbus - Located on Owasco Lake, is the agency’s summer day camp for children and adults with developmental disabilities. Activities include field sports, music, drama, arts and crafts, swimming, and fishing. The waterfront has a wheelchair accessible lift.

Day Habilitation - Each Day Habilitation program is specifically designed to meet individual needs. Program sites are available that are suitable for the young and active, the elderly, and everything in between.

People with all levels of need are welcome; each person’s program is designed based on their abilities and preferences. On-site activities might include basic daily living skills, or include Instruction in areas such as cooking, computer training, gardening and artistic expression. Community outings could include bowling, shopping, dining, or volunteering at many area not-for-profit organizations. Clinical services are available based on individual need and physician order.

F.A.M.E. Center for Creative Expression - This theatrical program provides opportunities for people with disabilities through creative expression in acting, singing, dancing, art, stand-up comedy and playwriting.

There are also behind-the-scene choices, such as costume making, set construction and technical production opportunities. There are usually two performances per year.

Karl D. Warner Clinic - Provides individuals with psychological assessment and diagnoses for OPWDD eligibility for services, including Autism Spectrum Disorders. The Article 16 clinic provides individuals with developmental disabilities convenient access to a wide variety of habilitative services, including psychiatry, occupational therapy, psychology, physical therapy, social work, nursing services, speech services, nutrition and rehabilitation counseling. These services are provided on a per-visit basis at various community locations. Intensive Clinical Services are available for those individuals identified. A clinical team provides these services in conjunction with programs, schools, residential staff or parents at home.

Intensive Behavioral Services (IBS): An HCBS Waiver service for individuals residing in settings not certified by OPWDD and who present with substantial challenging behaviors that put them at imminent risk of placement in a more restrictive living environment. The focus is on clinical and behavioral treatment and intervention to prevent behaviors from reaching crisis level.

Transportation Services - are provided (to and from their homes) for all individuals enrolled in agency programs. Passenger safety is a primary concern; all vehicles are regularly maintained and equipped with two-way radios for safety. Key staff is available 24 hours a day, 7 days a week. The fleet includes buses equipped with wheelchair lifts.

Vocational Services - are offered through Supported Employment, Enhanced Supported Employment, Integrated Pre-Vocational Services, and Job Track create a full range of opportunities. Each person is able to work at his or her optimal skill level while meaning a paycheck and enjoying the satisfactions of meaningful work. The vocational programs are integrated with our Lifestyles Personal Enrichment Program.

RESIDENTIAL SERVICES: The residential program offers choices in living arrangements for adults who are over the age of 18 and who have a developmental disability. Options include ten Individual Residential Alternatives (IRA’s) in Cayuga County. These houses are home to 4 or 5 people; all homes provide 24-hour supervision, guidance, and support from staff.

There are also five 24-hour supervised apartments in Cayuga County (for up to ten individuals). Supportive IRA’s are also available in both counties for persons who are prepared for a more independent lifestyle and who do not require 24-hour supports. Planned respite is available at our Shevchenko IRA on weekends only, on a rotational basis.

Eligibility: Individuals must meet OPWDD eligibility for Waiver Services and must be Medicaid-eligible. Some vocational programs require Eligibility for VESID guidelines.

Volunteer: opportunities: Assisting both children and adults in program and in community settings. Contact Denise Vreeland, Director of Quality Assurance, (315) 612-0136.

Hours: Administration, Monday - Friday, 8:00am-4:00pm; Residential sites are 24/7. Clinic, Day Services, and Vocational programs hours are 8:30am-4:00pm.